The Arqivist Ltd. takes your privacy seriously and this privacy statement explains what personal data or information we collect from you, and from people who visit our website, and how we use it. 

We would encourage you to read the information below.

Definitions

In these conditions the following terms shall have the following meaning: "The Company" means The Arqivist Ltd. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer. ‘Our Site’ means the site www.thearqivist.com

What personal data or information do we collect?

We may collect personal data about our customers and visitors of the site. The personal information we collect may include your name, address, email address, IP address, and information regarding what pages you access on this website and when. Also including billing and postal address. Demographic information such as postcode, preferences and interests. Financial information such as transaction history. Web browser type and version (automatically collected). Operating system (automatically collected);

How do we collect data or information from you?

We collect personal information about you when you:

• Fill in the contact form

• Use of website

• Purchasing Products

How is your information used?

1. All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). 

2. We use your data to provide the best possible products and services to you. This includes:

• Providing and managing your Account;

• Providing and managing your access to Our Site;

• Personalising and tailoring your experience on Our Site;

• Supplying Our products and services to you;

• Responding to communications from you;

• Analysing your use of Our Site and gather feedback to enable us to continually improve Our Site and your user experience;

• Issue refunds.

• Verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorised access) 

3. In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the products and services We can provide you without your consent for Us to be able to use such data.

4. Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

• you have given consent to the processing of your personal data for one or more specific purposes;

• processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

• processing is necessary for compliance with a legal obligation to which we are subject;

• processing is necessary to protect the vital interests of you or of another natural person;

• processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

• processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Customers

As a customer, we will hold the following information about you:

• Name, contact information.

• Information relating to your orders and communication with The Arqivist Ltd.

• Demographic information such as postcode.

• Billing and payment information.

We store your information on our database based in the EU. 

We occasionally use third-party online tools:

• Squarespace, who host, run and run analytics on our website including processing all orders. For more information, please view Squarespace’s Privacy Policy.

• Stripe to process payments on our website. For more information please view Stripe’s Privacy Policy

• Paypal to process payments on our website. For more information please view Paypal’s Privacy Policy

• Google Analytics to run analytics on our website. For more information, please view Google Analytics Privacy Policy

We will retain your customer matter file for the duration of our relationship with you, then for a minimum of 7 years after, and a maximum of 15 years, if required for audit purposes. 

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

We may pass your information on to third party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf. However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for other purposes.

Third party service providers who may hold customers data:

• Squarespace, who host, run and run analytics on our website including processing all orders. For more information, please view Squarespace’s Privacy Policy.

• Stripe to process payments on our website. For more information please view Stripe’s Privacy Policy

• Paypal to process payments on our website. For more information please view Paypal’s Privacy Policy

• Google Analytics to run analytics on our website. For more information, please view Google Analytic’s Privacy Policy

Your rights

You have certain rights over the processing of your personal information by The Arqivist Ltd. These are:

• The right to be informed, which is what this privacy policy is for

• The right to access the data we hold about you

• The right to object to direct marketing

• The right to object to processing carried out on the basis of legitimate interests

• The right to erasure (in some circumstances)

• The right to data portability

• The right to have your data rectified if it is inaccurate

• The right to have your data restricted or blocked from processing

We do not use your data for automated decision making or profiling.

How you can update your information

The accuracy of your information is important to us. If you change your contact details or if you want to update any of the information we hold on you, please email us at: hello@thearqivist.com

How you can access your personal information

You have the right to ask for a copy of the personal information The Arqivist Ltd. hold relating to you. To do this please contact hello@thearqivist.com 

You also have the right to lodge a complaint about our processing of your personal data with the UK’s Information Commissioner’s Office

Contacting us via email

We use Google Mail as our email provider. Please see Google’s Privacy Policy for more information

Visitors to our Website

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are necessary in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer

Google Analytics

Google Analytics uses the information from these cookies to provide insight into how people are using the website, how often they visit and how they move around the site More information

As well as using Squarespace cookies. Please find more information on Squarespace’s Cookie Policy.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for internal purposes only. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual by name.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

More questions?

To contact The Arqivist Ltd. with a data protection query regarding the processing of your personal data, please use the contact us or email: hello@thearqivist.com

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 19/04/2022.